FAQs

Utility Billing

Can I pay my bill online?

Yes, you may pay your bill by clicking here. 

Can my water be shut-off for non-payment?

Yes. Residents who have been shut-off for delinquency will be charged a $75 reconnect fee. 

How do I set up a new account?

New accounts need to be set up as soon as possible when you move into a new residence. You need to complete the Application for Water and Sewer Service form. The form can be printed from the website (click here) or pick up from the Water Office at City Hall. Please be sure this form is filled out in its entirety. 

You will also need to provide a valid form of ID, such as Driver's License, State ID Card or Passport. 

Is there a deposit to start a new account?

A $170 deposit is required for all new accounts.

What are the City of Laurel's utility fees?

Residential homes with a ¾ inch meter are charged a base rate with usage for Water and Sewer:

Water Rates are as follows:

  • Base rate: $24.61
  • 0-5,000 gallons $2.17 per 1,000 gallons
  • 5,001- 10,000 gallons $2.71 per 1,000 gallons
  • 10,001-20,000 gallons $3.26 per 1,000 gallons
  • Over 20,000 $4.34 per 1,000 gallons

Sewer Rates are as follows:

  • Base Rate: $19.24
  • All Usage $8.45 per 1,000 gallons

Residential Garbage Rate:

  • $23.00 per Can ($25.50 on 7/1/2025)
What forms of payment do you accept?

The City of Laurel accepts cash, checks, credit and debit cards, and money orders. 

When are the water meters read?

Meters are read monthly on the 10th of each month. 

When will I receive my new bill.

New bills are sent out on approximately the 26th of each month. 

When will my bill be due?

Bills are due by the 10th of each month. 

Why is my water bill so high?

If your bills seems outrageously high it would be a good idea to check for water leaks or contact the City of Laurel Utility Billing Department immediately. 

A high water bill may indicate you have a leak. Even a small leak can waste enough water for you to notice an increase on your bill. If there is a leak anywhere within your plumbing system, the person named on the utility bill must pay for the water used. Fix your leaks promptly to avoid paying for them each month. 

For ideas to help you find water leaks click here. 

Will I get my deposit back? If so when.

The $170 deposit will be refunded after one year for those who remain in good standing, which means no delinquencies. If you move out before one year your deposit will be applied to your final bill.